Empowered & Healing-Centered Communication

Understand how communication styles can influence relationship building, and learn skills to improve your professional interactions.

The goals for this course are for participants to reflect on and improve their workplace communications so that they become more effective colleagues and youth development professionals. Participants will learn ways of adhering to business etiquette practices that express self-respect and respect for others.

By the end of this course, you will be able to:

  • Understand how healing-centered communications translate to great customer service
  • Developing effective techniques for engaging in and facilitating meaningful conversations
  • Access tools and apply strategies for implementing healing-centered work communication and remote work styles

OCFS Training Topic(s) Covered: (1) Principles of Childhood Development; (5) Business Record Maintenance & Management

This course reflects the regulations of the State of New York.

This course will take approximately one (1) hour to complete.



Your Instructor


Therese W.
Therese W.

Therese has dedicated her career to supporting communities through economic development, higher education, and youth development initiatives. Her most recent experience was developing future-of-work education programs for low-income individuals, designing and delivering in-person and online-based curricula and workforce training programs. In this capacity, Therese partnered with over 20 community organizations, community college and campus staff, and government agencies to enhance their job-readiness programming. She has an array of previous experiences in learner support in higher education, from her previous posts as a scholarship and fellowship advisor. She has an AB in Visual and Environmental Studies and a Master of Education, both from Harvard University.


Course Curriculum


  How to Navigate and Access Course Content
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  Section 1: Course Introduction
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  Section 2: Why Good Communication Matters
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!