Empowered & Healing-Centered Communication
Understand how communication styles can influence relationship building, and learn skills to improve your professional interactions.
The goals for this course are for participants to reflect on and improve their workplace communications so that they become more effective colleagues and youth development professionals. Participants will learn ways of adhering to business etiquette practices that express self-respect and respect for others.
By the end of this course, you will be able to:
- Understand how healing-centered communications translate to great customer service
- Developing effective techniques for engaging in and facilitating meaningful conversations
- Access tools and apply strategies for implementing healing-centered work communication and remote work styles
OCFS Training Topic(s) Covered: (1) Principles of Childhood Development; (5) Business Record Maintenance & Management
This course reflects the regulations of the State of New York.
This course will take approximately one (1) hour to complete.
Therese has dedicated her career to supporting communities through economic development, higher education, and youth development initiatives. Her most recent experience was developing future-of-work education programs for low-income individuals, designing and delivering in-person and online-based curricula and workforce training programs. In this capacity, Therese partnered with over 20 community organizations, community college and campus staff, and government agencies to enhance their job-readiness programming. She has an array of previous experiences in learner support in higher education, from her previous posts as a scholarship and fellowship advisor. She has an AB in Visual and Environmental Studies and a Master of Education, both from Harvard University.
StartStarting With Empathy: The Original Healing-Centered Practice
StartOwning Our Behaviors, Mastering Our Communication (15:20)
StartQuiz: The 5 Chairs
StartEmpathy as a Lens for Client Communications
StartLab: De-Escalation Scenarios
StartMore Tips for De-Escalation
StartKey Takeaway: Remember Your 'Why'