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Empowered & Healing-Centered Communication
How to Navigate and Access Course Content
Welcome to the Teachable Platform!
Section 1: Course Introduction
Course Introduction (0:45)
Looking for—and being—the helpers.
The Healing-Centered Approach
Breaking the Cycle of Bad Communication
New Ways of Working
Looking Forward
Section 2: Why Good Communication Matters
Starting With Empathy: The Original Healing-Centered Practice
Owning Our Behaviors, Mastering Our Communication (15:20)
Quiz: The 5 Chairs
Empathy as a Lens for Client Communications
Lab: De-Escalation Scenarios
More Tips for De-Escalation
Quiz
Key Takeaway: Remember Your 'Why'
Section 3: Applications of Good Communication
Empowered Phone Communication (1:32)
Empowered Emailing (6:40)
Quiz
Empathy Statements
Key Takeaway
Positivity Lab
Section 4: Wrapping Up
Healing-Centered Approaches for Remote Work
Action Steps: A Letter to Future You
Course Evaluation
Thank you!
Empathy as a Lens for Client Communications
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